Returns, Remakes & Refunds Policy

Summary

This table is the whole returns, remakes and refunds policy in one view; the sections below explain each row. ZipaSports manufactures every order to your approved mockup and size specification in Sialkot, Pakistan, so the policy is built around fixing anything that does not match those documents.

Anything not covered here is governed by your quotation and the terms and conditions.

Why there are no change-of-mind returns

Made-to-order sportswear cannot be returned for change of mind, because each piece carries your design, colours, names, numbers and labels and has no second buyer. A rack of 25 shirts printed with a club crest, or leggings sewn with a startup brand's woven neck label, cannot be sold to anyone else, so ZipaSports does not accept them back.

Nothing is cut or printed until you have approved the free digital mockup (produced within 24 hours) and the size specification. Those two approvals are the point at which the order becomes yours, and that is why they are worth checking as carefully as the finished garment. Zoom into every name and number, compare colours against a Pantone reference where colour matters, and order a physical sample (5–7 days, charged at sample cost and credited against bulk) whenever sizing or fabric feel is uncertain.

If you change your mind after approval, ZipaSports quotes a new or corrected run at normal production terms: MOQ 20–25 pieces per design, lower on request, no MOQ limit for sportswear brands. The full ordering sequence is on the how it works page.

Manufacturing defects: free remake within 3 days

Quality Guarantee: if any garment arrives with a manufacturing defect, we remake it free of charge — the remake goes into production within 3 days of your report.

A manufacturing defect is a print fault, a stitching fault, a wrong size against the approved size specification, or a wrong garment or wrong quantity against the approved order. Only the affected pieces are remade; the rest of your delivery stays with you and in use. The remake runs from the same print files, graded pattern and fabric specification as the original, so replacement pieces match the shirts already on the shelf, and they are shipped to you at no charge.

If a remake would arrive too late to be useful, for example after a tournament or launch date, say so in your claim and ZipaSports applies a credit for the affected pieces instead. The choice is yours once the claim is confirmed. Buyer-by-buyer examples and the reasoning behind the guarantee are on the quality guarantee page; the checks that catch faults before dispatch are on the quality control page.

What is a defect and what is not

The dividing line for every claim is the approved mockup, the approved size specification and the order confirmation: if the delivered piece does not match them, it is a defect. The table lists the common cases.

Where a claim falls on the “No” side, ZipaSports still quotes for corrected or extra pieces at normal terms.

How to report a problem

Report any defect, shortage or damage within 7 days of delivery by sending photos and your order reference to ZipaSports on WhatsApp (+92 300 7019281) or email (zipasports@gmail.com). We confirm the claim within 24 hours during business hours (Monday–Saturday, 9:00 AM – 6:00 PM PKT); WhatsApp messages are usually answered within 2 hours in those hours.

One message covering every affected piece is faster than a message per shirt. Include:

• Your order reference and the design name.
• A close-up of the fault, the whole garment laid flat, and the size tag.
• For a count problem, the packing list and a photo of each carton label.
• The number of affected pieces by size, so the remake list is right first time.

Keep the affected pieces unworn and unwashed until the claim is confirmed; we will tell you if any piece needs to be sent back, and in most cases the photos are enough. Check the whole delivery on the day it arrives rather than on match day, so the 7-day window is never missed.

Shortages and wrong quantities

A shortage or a wrong size split against the approved order is treated as a manufacturing defect: the missing pieces are made and shipped free of charge, in production within 3 days of your report, or credited if you prefer. Count every carton against the packing list on arrival, using the size breakdown printed on each carton label, and report any difference within 7 days.

Wrong quantities take three forms. A total shortfall (240 pieces delivered against 250 ordered). A size split error (ten large where the order said ten medium). A wrong garment or colourway in a carton labelled for another design. All three are settled the same way, and the packing list is the reference document.

If your order was dispatched as a partial or split shipment at your request, check the packing list for that shipment first; the balance is on the later consignment. Distributors and kit resellers should count by carton on receipt rather than at the first sale, because the 7-day window runs from delivery. The dispatch process is on the shipping policy page.

Damaged in transit

Damage in transit is a courier fault, not a manufacturing defect, so it falls outside the Quality Guarantee and is handled as a claim against the courier (DHL, FedEx or UPS). ZipaSports supplies the commercial invoice, packing list and packing evidence the claim needs, answers the courier's questions about the goods, and quotes replacement pieces at normal terms while the claim runs.

The evidence has to be captured before the packaging is thrown away. Photograph the outside of the carton, the courier label, the inner packing and each damaged garment, and if the damage is visible at the door, ask the driver to note it on the delivery record. Send those photos with your order reference on the day you open the cartons; the courier's own claim window is short, so a report within 7 days at the latest is essential.

Every garment leaves Sialkot in its own polybag inside a labelled export carton. Packing, carton labelling and the split-shipment option are described on the shipping policy page.

Sample orders

A physical sample is charged at sample cost, takes 5–7 days, and the cost is credited against your bulk order. Samples are not returnable: each one is a made-to-order piece in your design, and its job is to be tested, so wash it, wear it, measure it against the size specification and photograph it next to the mockup.

A sample with a manufacturing defect is covered by the same guarantee as a bulk order and is remade free. A sample that reveals a design or sizing decision you want to change is doing its job; the change goes through a fresh digital mockup within 24 hours, and a second sample is quoted if you need to see the change in fabric.

Every physical sample is preceded by the free digital mockup, and for many team orders the mockup alone is enough. Sample runs are the reason ZipaSports offers lower quantities than the standard 20–25 pieces per design on request. Sampling sits at step three of the sequence on the how it works page.

Cancellations and governing terms

Cancellation and change requests are governed by your quotation and the terms and conditions, and the practical rule is to ask before production starts: once fabric has been cut and printed for your design, the material and print are specific to you and cannot be reused for anyone else.

Production starts after design approval, and bulk orders take 15–25 business days from that point. Between approval and cutting there is a short window in which a quantity reduction, a size-list correction or a design change can still be made; each of those is a new approval and goes through a revised mockup within 24 hours. Ask before assuming the window is still open, because cutting is scheduled soon after approval.

This page sets out the return, remake and credit process; the terms and conditions and your quotation govern the commercial detail, and where they differ the quotation prevails. Payment terms and a full quotation are confirmed with your enquiry — contact us on WhatsApp for a same-day quote.